Refund policy

At Sandy Bums, we want you to be happy with your purchase. Please read our refund policy carefully before completing your order.

• Change of Mind
  We do not offer refunds or exchanges for change of mind. Please choose carefully before making your purchase.

• Faulty or Damaged Products
  In accordance with Australian Consumer Law, you are entitled to a replacement or refund if your item is faulty or damaged. If this occurs, please contact us within 30 days of receiving your order with your order details and photos of the issue.

• How to Request a Refund or Exchange
  To request a return due to a fault or damage, please email us at hello@sandybums.com.au with:

  • Your order number 

  • Description of the issue

  • Clear photos of the product

We will assess your request and provide next steps as quickly as possible.